Frequently Asked Questions (FAQ)
1. Do you ship to the United Kingdom?
Yes. We ship exclusively to customers in the United Kingdom, ensuring reliable delivery and customer support tailored to UK standards.
2. What type of products do you sell?
We offer a curated selection of personal care and beauty products, including skincare, body care, hair care, and self-care essentials designed to support your daily routine.
All products are selected with quality, safety, and effectiveness in mind.
3. How long does delivery take?
Estimated delivery time is 5 to 8 business days after dispatch.
Please note that delivery times may vary slightly due to factors such as customs clearance, peak periods, or local courier operations.
4. Where are the products shipped from?
Our products are shipped directly from international suppliers located in Asia, Europe, and the United States, allowing us to offer competitive prices while maintaining product quality.
5. Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a tracking number by email, usually within 1 to 3 business days, so you can monitor your delivery.
6. Are there any customs fees or VAT charges?
Some international orders may be subject to UK VAT or customs charges, depending on the value of the order and UK regulations.
Any charges imposed by customs authorities are the responsibility of the customer.
7. Are your personal care products safe to use?
Yes. All products are sourced from suppliers that follow standard manufacturing and safety practices.
Please always read the product description and usage instructions carefully. If you have sensitive skin or allergies, we recommend performing a patch test before full use.
8. Can I return or exchange a product?
Yes. Returns and exchanges are accepted in accordance with our Returns & Exchanges Policy.
For hygiene and safety reasons, opened or used personal care and beauty products cannot be returned, unless the item is faulty or incorrect.
9. What should I do if my product arrives damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please contact our customer support team immediately with:
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Your order number
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Photos of the issue
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A brief description of the problem
We will review your request and offer a suitable solution as quickly as possible.
10. Can I cancel my order after placing it?
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellation is no longer possible, but you may still be eligible for a return according to UK consumer laws.
11. How can I contact customer support?
You can contact our customer support team via email through our Contact Us page.
We aim to respond to all enquiries within 24 to 48 business hours.
12. Do you store my payment information?
No. We do not store any payment details.
All payments are processed securely through certified payment gateways in compliance with UK data protection and security standards.
13. Are my personal details safe?
Yes. We take data protection seriously and handle all personal information in accordance with UK GDPR and the Data Protection Act 2018.
For more details, please see our Privacy Policy.
14. Can I unsubscribe from marketing emails?
Yes. You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting our support team.
