Refund Policy
We want you to feel confident when shopping with us. That’s why we offer a 30-Day Money-Back Guarantee on eligible purchases made through our store.
30-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
Once your return is approved and processed, you will receive 100% of the amount paid, refunded to your original payment method.
Eligibility for Refunds
To be eligible for a refund:
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The request must be made within 30 days of delivery
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The item must be unused, unopened, and in its original packaging
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Proof of purchase (order number or receipt) must be provided
For hygiene and safety reasons, opened or used personal care and beauty products are not eligible for refunds, unless the item is faulty or incorrect.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us immediately.
In these cases, you are entitled to a full refund or replacement, in accordance with the UK Consumer Rights Act 2015.
We may request photos or additional information to help resolve the issue quickly.
How to Request a Refund
To request a refund, please contact our customer support team and provide:
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Your full name
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Order number
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Reason for the refund request
Once approved, return instructions will be provided by email.
Refund Processing Time
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Refunds are processed within 30 days after we receive and approve the returned item
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Refunds are issued to the original payment method
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Processing times may vary depending on your bank or card provider
Shipping Costs
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Original shipping fees are non-refundable, unless the return is due to a faulty or incorrect item
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Customers are responsible for return shipping costs, except where UK law requires otherwise
Right to Cancel (UK Online Purchases)
In line with the UK Consumer Contracts Regulations, you also have the right to cancel your order within 14 calendar days of receiving your item, without providing a reason.
Refunds under this right will be processed according to the same conditions outlined above.
Contact Us
If you have any questions about our Refund Policy or need assistance, please contact our customer support team. We are happy to help.
